Posted on 10/5/2016
According to a 2014 survey conducted by Consumer Reports of their subscribers, independent auto repair shops came out on top when compared to dealership service for overall customer satisfaction, price, quality, the courteousness of the staff, and the work being completed as promised. Independent repair shops and their mechanics are loyal to you, their customer, not a dealership or one specific manufacturer. They offer a variety of services on diverse makes and models of cars. They work hard to build relationships with their customers by providing honest work at lower prices vs dealership prices. Finding a mechanic that you can trust is one of the most important factors when it comes to choosing a repair shop. At smaller independent repair shops, customers have the opportunity to meet directly with the mechanic who is going to perform the work on their car. A trustworthy mechanic is one that is always willing to take the time to explain the problem to you and show you proof tha ... read more