Sam is wonderful! Went in thinking I would need a transmission repair. He took us on a long test drive to get a proper diagnosis and showed us on the computer it was not the transmission but the engine was misfiring due to a bad coil. I had it to the dealer repeatedly and they could not find the issue even after keeping it a week at one point. Another well known transmission shop was ready to replace the clutch on the transmission but I did not move forward as there was no real proof as to what was truly wrong. Sam came through with what the issue was and what a relief to learn no $4,000 transmission repair, just $600 to $800 would be the cost. Repair has been completed and so far the issue seems to be resolved. Thank you Sam for taking the time to find the true issue and your outstanding professional customer service!